Frequently Asked Questions | Flyboost

Frequently Asked Questions

Troubleshooting

How do I get the main output window of MixEmergency onto an external monitor or TV?

Ah yes – we commonly refer to this as “the big screen.”

Most VJs will already know how to do this, but if you are a DJ making the leap into video, this is probably the most common question that we hear.

If you’re not an entertainment professional but still want to overlay our social feed above video content, this guide should be helpful if you’re new to MixEmergency, the media play we recommend.

Get The Party Started In Four Easy Steps

1) First, you’ll need to determine how you are going to make the connection between the computer and the TV. We recommend using HDMI, since it will provide the highest signal quality and resolution.

If your computer has an HDMI output, it’s simple – just connect an HDMI cable between your computer and the TV. If your computer doesn’t have an HDMI output, it most likely will have a mini DisplayPort. In this case, you’ll just need a mini DisplayPort to HDMI adapter.

Sidenote: We highly recommend Monoprice.com for all cables/adapters!

2) Once you’ve made the cable connection, you’ll need to ultilize Apple’s secondary monitor feature on your computer. To do so, go to System Preferences > Displays (under Hardware).

3) Be sure to un-check the “Mirror Displays” option, and note which side the secondary output video is on. Then, simply drag the output window of ME off of your desktop screen in that direction.

4) Finally, click the “X” button to the right in ME in order to make it go full screen (or you can just use the shortcut, which is Command-F).

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I followed Instructions for downloading the Quartz and XML files, but when loading them into MixEmergency, nothing happens. Why?

Assuming you placed the Quartz file and the Event’s XML file onto your desktop (or another location, just as long as the Quartz and XML files are located within the same folder), dragged the Quartz file into MixEmergency, and toggled the switch in the Quartz Composition section of MixEmergency to ON, this is likely happening because there haven’t been any boosts collected yet in the Event.

The Flyboost overlay will only be visible if there is at least (1) boost collected for the Event containing the designated hashtag which you are tracking. If the Event has not yet collected any boosts, the Flyboost overlay will not appear.

We recommend users themselves make at least (1) initial boost prior to “going live” on a big screen – this is also a good practice for testing purposes to make sure that the hashtag has been setup properly and that the Event is tracking that hashtag correctly.

Pro Tip: Do not drag a Quartz file into MixEmergency when there is already a Quartz file loaded. First, always be sure to delete the Quartz file currently loaded in MixEmergency by right-clicking on it and selecting Delete. Only drag the Quartz file into MixEmergency when you can see “Drop Q.C.” in the square in the Quartz Composition section. Dropping a Quartz file on top of another Quartz file already loaded in ME may cause issues, such as the Flyboost overlay not being displayed.

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I made a change to a Quartz file, loaded back into MixEmergency and don’t see changes. Why?

This is a weird quirk with MixEmergency. If you notice that your changes are not in effect, simply try re-naming the actual Quartz file (i.e. change the filename from Flyboost-1.qtz to Flyboost-2.qtz).

Then, re-load the renamed Quartz file back into MixEmergency and the changes should take effect.

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MixEmergency is crashing whenever I run Flyboost. Is Flyboost causing it to crash?

We have noticed that whenever MixEmergency crashes while running Flyboost, it’s always related to the Internet connection/speed.

We strongly recommend having reliable, high-speed Internet connection whenever running Flyboost. Slower connections can also cause photos/avatars to hang or load slowly onto the screen.

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