I followed Instructions for downloading the Quartz and XML files, but when loading them into MixEmergency, nothing happens. Why?
Assuming you placed the Quartz file and the Event’s XML file onto your desktop (or another location, just as long as the Quartz and XML files are located within the same folder), dragged the Quartz file into MixEmergency, and toggled the switch in the Quartz Composition section of MixEmergency to ON, this is likely happening because there haven’t been any boosts collected yet in the Event.
The Flyboost overlay will only be visible if there is at least (1) boost collected for the Event containing the designated hashtag which you are tracking. If the Event has not yet collected any boosts, the Flyboost overlay will not appear.
We recommend users themselves make at least (1) initial boost prior to “going live” on a big screen – this is also a good practice for testing purposes to make sure that the hashtag has been setup properly and that the Event is tracking that hashtag correctly.
Pro Tip: Do not drag a Quartz file into MixEmergency when there is already a Quartz file loaded. First, always be sure to delete the Quartz file currently loaded in MixEmergency by right-clicking on it and selecting Delete. Only drag the Quartz file into MixEmergency when you can see “Drop Q.C.” in the square in the Quartz Composition section. Dropping a Quartz file on top of another Quartz file already loaded in ME may cause issues, such as the Flyboost overlay not being displayed.
Posted in: Troubleshooting